Error in Print: Access violation at address 00000000012D6E5B in module 'RPPrintapp.exe'. Read of address 0000000005D

In some cases (typically when using PDF input data or RTF), an error can occur during print.  The message will be something like "Error in Print: Access violation at address 00000000012D6E5B in module 'RPPrintapp.exe'. Read of address 0000000005D".

Uluro utilizes GDI for printing.  The Graphics Device Interface (GDI) is a Microsoft Windows application programming interface and core operating system component responsible for representing graphical objects and transmitting them to output devices such as monitors and printers.  

In some cases the default per-process limit for GDI handles is not enough for processing.  If you run into this error try increasing the GDI handle allowance by adjusting the following registry value

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota

This value can be set to a number between 256 and 65,536.

When increasing GDIProcessHandleQuota you may want to increase USERProcessHandleQuota as well.

We suggest starting with 15000 for both.  If GDIProcessHandleQuota is already above 15000 then increase by at least 1000.

 

 

A reboot of the system is required after this has been updated.

 

GDI.jpg

 

 

You may also need to adjust the non-interactive heap size as well if you are still experiencing issues.  

 

Instructions for this can be found at https://support.transfrm.com/entries/87888498-Not-enough-storage-is-available-to-process-this-command

 

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