Mandrill Trigger Events

Mandrill Trigger Events

The following are trigger events from Mandrill:

  1. Sent – This is supplied whenever an email is sent from Mandrill.
  2. Deferral – This is sent when an email has been deferred for Mandrill processing at a later time.
  3. Hard Bounce - A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid. A hard bounce might occur because the domain name doesn't exist or because the recipient is unknown.
  4. Soft Bounce - When e-mailing, soft bounce is used to describe an e-mail that has bounced back to the sender undelivered after it has already been accepted by the recipient's mail server.
  5. Open – This is sent when the Mandrill system detects that an email has been opened by a recipient.
  6. Click – this is sent when a link in the body of the email has been clicked.
  7. Spam – this is sent when a user reports the email as spam.
  8. Reject - Recipient email addresses are added to the Rejection Blacklist when one of the following events occurs:
    1. following events occurs:
      1. The recipient address bounces,
      2. The recipient address registers a spam complaint for an email sent to that address through the Mandrill account,
      3. The recipient address registers an unsubscribe for an email sent to that address through the Mandrill account, or
      4. The recipient address is manually added to the rejection blacklist.

                      Mandrill will not attempt to deliver the emails.

  9. Blacklist – An email address has been added to a Rejection Blacklist.
  10. Whitelist - Mandrill allows you to whitelist an email address to prevent it from being added to the Rejection Blacklist when a bounce occurs. This can be useful if you're troubleshooting delivery to an internal address that's experiencing issues accepting mail and you want to ensure future messages are attempted even if a previous message bounced, for example. While an address is on the Rejection Whitelist, bounces, unsubscribes, and spam complaints will still be tracked and factored in to your account's reputation, but the address won't be added to the Rejection Blacklist. Mandrill will continue to deliver messages to the address as long as it's whitelisted.


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