Where To Look When Submission Is In "Error" Status

In the even a submission goes into "Error" status you can check the log (or in our terminology the "Transactions") to determine the cause of the error.

The transactions can be found by double-clicking on a submission.  This will open the "Submission Transactions" window.

The first tab at the bottom contains a list of every step that has occured.  As you can see above, the reason this submission was in error was due to a missing font.